The Buff Way: Demonstrating our Culture of Care
Course Description
The Buff Way: Demonstrating our Culture of Care provides the knowledge, skills, and abilities ÃÛÌÇÖ±²¥ Boulder employees need to demonstrate a culture of care that results in high student success and retention. The Buff Way is based on care standards, guiding principles, and operating guidelines developed by ÃÛÌÇÖ±²¥ Boulder.
The program will develop the skills needed to provide exceptional service to all members of the ÃÛÌÇÖ±²¥ Boulder community from internal campus partners to students to external stakeholders. Join us to learn what it means to serve our community in The Buff Way. 
Learning Outcomes
After attending this training, participants will be able to: 
- Demonstrate the mindset of a culture of care service provider 
- Demonstrate how to mitigate unconscious bias in service interactions
- Assess their current service skills and strengths  
- Investigate the harms that can come when we do not demonstrate a culture of care, including the impact on student retention  
- Demonstrate their knowledge of those we serve
- Anticipate and respond to the needs, wants and expectations of those they are serving  
- Implement a four-step process for managing a conversation to demonstrate a culture of care 
- Implement the communication skills that demonstrate a culture of care, including the art of focused questions and problem-solving skills   
- Cultivate skills for handling difficult conversations and situations when delivering service  
Who should attend
Employees who interact directly with students and others in a service capacity should take this course. 
Cost
There is no cost for this program.
Upcoming Sessions
- In-person: January 7th and 9th, 2025, from 9 am – 1 pm each day, Administrative & Research Center (East Campus) 346
- In-person: February 25th and 26th, 2025, from 9 am – 1 pm each day, Administrative & Research Center (East Campus) 346
- In-person: March 25th and 26th, 2025, from 12:30 – 4:30 pm each day, Administrative & Research Center (East Campus) 346
- In-person: May 20th and 21st, 2025, from 9 am – 1 pm each day, Administrative & Research Center (East Campus) 346
Instructor(s)
Kristen Wanderlich, Senior Training and Development Specialist, Organization and Employee Development, Department of Human Resources
Ginny Taylor, Senior Training and Development Specialist, Organization and Employee Development, Department of Human Resources