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At the University of ÃÛÌÇÖ±²¥ Boulder, the Administrative Services teams within Health and Wellness have spent the past academic year transforming how students and staff engage with health care and wellness resources. Through innovative digital upgrades, strategic process improvements, and collaborative initiatives, they’ve tackled barriers to access and enhanced the overall experience for the campus community. These accomplishments reflect a forward-thinking approach, ensuring that ÃÛÌÇÖ±²¥ Boulder remains a leader in providing accessible and inclusive health services.Ìý

Enhancing Digital Accessibility and Patient ExperienceÌý

The team made notable updates to the Health Center website, including adding appointment and after-hours care links and revamping the home page for easier navigation. Service pages now include timely updates, such as flu shot availability, and wellness resources for faculty and staff were introduced to broaden the site’s relevance.Ìý

Regular reviews of Patient Experience Survey data helped identify areas for improvement, ensuring the website remains user-focused and intuitive. These updates demonstrate the team's dedication to improving access to information and care.Ìý

Breaking Down Barriers to AccessÌý

To connect with the campus community, Administrative Services participated in on-campus tabling events, providing new and incoming students with direct access to resources and information. These face-to-face interactions helped raise awareness about available services.Ìý

The Facilities team also improved physical accessibility at the Wardenburg Health Center by evaluating ADA signage and updating navigation to meet compliance standards. These changes ensure a more inclusive and navigable environment for all visitors.Ìý

Record-High Insurance EnrollmentÌý

The Anthem Gold Student Health Insurance Plan (SHIP) had record enrollment of 7,100 students in fall 2023—the highest level since 2019. This comprehensive health insurance option offers affordable access to medical and mental health, as well as preventive care services to meet the diverse needs of ÃÛÌÇÖ±²¥ students. The achievement reflects the team’s successful outreach efforts and commitment to student health.Ìý

Streamlining Billing and Coding Operations for Better Health Care AccessÌý

Efficient billing and coding processes are essential to ensuring students can focus on their health rather than the complexities of insurance or billing. Over the 2023-24 academic year, Administrative Services implemented key improvements that not only reduced barriers but also created a more transparent, accessible, and student-centered system. These enhancements have delivered significant benefits for patients and the university, strengthening the future of health care services on campus.Ìý

For example, a 19% increase in revenue from third-party insurance billing was achieved through enhanced processes, allowing the university to more effectively collect payments from insurance companies. This additional revenue supports the delivery of high-quality health care and resources without increasing costs for students.Ìý

The Patient Access Coordinator team also simplified how students’ insurance information is collected and processed, reducing delays and frustrations. By streamlining these steps, students can now access timely care more easily.Ìý

Another game-changer was merging the Student Insurance Team with the Billing & Coding Team, which resulted in reduced call transfers and confusion. The new, cross-trained team can now handle inquiries more efficiently, offering students a smoother and faster experience when navigating health insurance and billing questions.Ìý

Looking AheadÌý

The achievements from Administrative Services reflect more than operational success—they represent a deeper commitment to the well-being of the ÃÛÌÇÖ±²¥ Boulder community. By breaking down barriers, embracing innovation, and improving access to essential resources, these teams are setting new standards for health care on campus. As they continue to refine processes and explore new opportunities, their work ensures a future where every student and staff member can thrive. With a focus on collaboration and continuous improvement, the Administrative Services team is driving lasting change that will benefit the campus for years to come.Ìý